We will do our best to answer any questions that you may have. You may e-mail us at [email protected] and we will respond to your e-mail within 48 hours.
Shipping and Handling:
Most orders will ship out within 24-48 hours of ordering (we do not ship Saturdays, Sundays, or holidays). Your order will be shipped Standard USPS. Handling fees will be assessed as applicable. Once it is shipped, orders are generally received within 5 business days, although not guaranteed.
We want you to love what you ordered. If something is not right, let us know. Once a return is authorized, pack all items in a secure carton or reuse the original packaging. Send the item back to us at the address below using any traceable method. Be sure your package is insured and prepaid. Once we receive your package, we will promptly exchange or refund as you instruct.
Our return address is:
PO Box 549
Grapeland, Tx 75844
Attn: Returns Department
Please remember to include the order number on your return label.
Your refund will be credited back to the same card used to make the original purchase. Please allow one to two billing cycles from the day you return the merchandise for your account to be credited. Sorry, we cannot accept COD returns. You may also return merchandise you ordered online in our store.
For all returns and exchanges, please include the following information: Credit Card Number, Expiration Date, Zip of Billing, and the 3-Digit Security Code. We do not hold your credit card information. Once we receive this we will bill you for shipping and send the item of your choosing.
Stillwater Refuge will gladly accept returns of any unwashed, unworn, unused, or defective merchandise at any time accompanied by an original sales receipt. For items returned within 30 days from the date of purchase, the original method of payment will be refunded (checks/debit are refunded as cash). All Clearance and mark down items are FINAL SALE. We cannot accept any returns after the 30 day period.